Customer Satisfaction Index
| 98.8% |
Suggestions and Comments Made.
| Suggestions Implemented and Response |
The Good, the bad and the ugly.
12 - Cleaned carpet and blinds. Also set up
schedule to have done regularly.
3,5 - We now schedule oil changes better to reduce
time to about 30 minutes.
16 - We added our 36 Point Inspection to our
website for easy viewing.
18 - We have never charged for washer solvent and
will continue that policy. In fact, if you are a regular
customer, you may come in anytime to get a refill.
17 - We have looked and currently no information
like that is available. Would encourage customers
to be informed if they have an extended warranty on
their vehicle or not.
19 - We have started washing and vacuuming cars
if time permits. I think a vacuum is a great idea on a
full service oil change.
20 - We added a table and some nice toys
35 - We have collected over $10,000 in bad checks.
WOW!
That is why we have had to go to a more
guaranteed way of collecting payment.
39 - Have attempted to see what problem developed
but no response from the customer.
42 - Have responded to customer but have received
no further insight to customer's complaint.
63 - We added a fire place to help on those cold
mornings
schedule to have done regularly.
3,5 - We now schedule oil changes better to reduce
time to about 30 minutes.
16 - We added our 36 Point Inspection to our
website for easy viewing.
18 - We have never charged for washer solvent and
will continue that policy. In fact, if you are a regular
customer, you may come in anytime to get a refill.
17 - We have looked and currently no information
like that is available. Would encourage customers
to be informed if they have an extended warranty on
their vehicle or not.
19 - We have started washing and vacuuming cars
if time permits. I think a vacuum is a great idea on a
full service oil change.
20 - We added a table and some nice toys
35 - We have collected over $10,000 in bad checks.
WOW!
That is why we have had to go to a more
guaranteed way of collecting payment.
39 - Have attempted to see what problem developed
but no response from the customer.
42 - Have responded to customer but have received
no further insight to customer's complaint.
63 - We added a fire place to help on those cold
mornings
1. Keep up the good work.
2. It is always a pleasant experience. The personnel are
friendly & knowledgeable.
3. Staff was awesome and friendly. I did have to wait
longer than normal for an oil change. I will be back.
4. Everything was perfect.
5. You need to reduce your oil change time from 1 hr to
20 min.
6. The fellows have come a long ways.
7. Thanks!
8. Very nice and willing to answer my questions
9. Helped in discerning wisdom of continuing to invest in
repairs vs. buying new car.
10. Thanks what a pleasure! Liked the friendliness and
Christian surroundings.
11. Lots of improvements going on.
12. Change the door bell chime, clean carpets,
Everything else is good!
13. So far so good! No complaints!
14. I am very happy with the service. Matt is excellent in
providing customer svc/good response.
15. You guys do a great job!
16. Add your courtesy inspection to web-site
17. Get a disc that lists items covered under warranty
18. Stop charging for washer fluid when it could not have
been added.
19. In Iowa w/an oil change they vacuumed your car
floors. That would be really nice again.
20. Maybe a small basket of toys if kids have to wait.
21. No suggestions. Vehicle performance is almost as
good as the day i bought it new.
22. Add 36 Point Inspection to website.
23. We are very happy w/ Pro Auto, Very friendly,
professional & trustworthy.
24. Keep it up, keep adding spiffs.
25. Thank you for helping me, Keep up the good work.
26. Thanks for having my car done by 1:00.
27 Matt - You Rock!
28. Thank you for your honesty and integrity for repairing
my bumper. You were wonderful.
29. You are amazing! Keep up the good job!
30. Chris Couch & Personnel are the best.
31. This was such a great experience.
32. A great place to take a car to have tender loving care.
33. I don't know how you could improve on perfection.
34. Keep up the good work!
35. Take personal checks.
36. Listed oil change was $40.00 but invoice was $53.00.
37. Matt is a big help and asset to your company.
38. Matt excels in his customer service skills.
39. Fix it right the first time.
40. Great Job!
41. You guys are Awesome!
42. Estimates should agree with final cost!!,
You need a computer (unreadable)
43. Keep it up!
44. Wonderful place - liked the waiting area & friendly
service - will be back & recommend to others.
45. I love that you teach me about my car so I understand
whats being done!
46. Your staff is the best!!!
47. Thanks Matt !
48. A free massage would be nice.
49. Your customer service was #1.
50. Everything is A-OK.
51. 50 minutes for an oil change - OK but not great.
52. Very nice operation!
53. Convenient, Fast, Friendly and Trustworthy. What
more could you ask for in a car service company?
Thanks Matt!
54. Very nice people
55. Keep On Trucking!
56. Thanks again for such great service!
57. The service provided is excellent. Nothing needs to
change. Thank you! Well done.
58. Great Job as Usual! Thanks Matt!
59. Happy Holidays.
60. Just wanted to say thank you for washing my car as
well.
61. The character and professionalism showed is very
customer focused and builds loyalty. Thanks Chris and
Matt.
62. Nothing I can think of at this time.
63. Warmer waiting room.
2. It is always a pleasant experience. The personnel are
friendly & knowledgeable.
3. Staff was awesome and friendly. I did have to wait
longer than normal for an oil change. I will be back.
4. Everything was perfect.
5. You need to reduce your oil change time from 1 hr to
20 min.
6. The fellows have come a long ways.
7. Thanks!
8. Very nice and willing to answer my questions
9. Helped in discerning wisdom of continuing to invest in
repairs vs. buying new car.
10. Thanks what a pleasure! Liked the friendliness and
Christian surroundings.
11. Lots of improvements going on.
12. Change the door bell chime, clean carpets,
Everything else is good!
13. So far so good! No complaints!
14. I am very happy with the service. Matt is excellent in
providing customer svc/good response.
15. You guys do a great job!
16. Add your courtesy inspection to web-site
17. Get a disc that lists items covered under warranty
18. Stop charging for washer fluid when it could not have
been added.
19. In Iowa w/an oil change they vacuumed your car
floors. That would be really nice again.
20. Maybe a small basket of toys if kids have to wait.
21. No suggestions. Vehicle performance is almost as
good as the day i bought it new.
22. Add 36 Point Inspection to website.
23. We are very happy w/ Pro Auto, Very friendly,
professional & trustworthy.
24. Keep it up, keep adding spiffs.
25. Thank you for helping me, Keep up the good work.
26. Thanks for having my car done by 1:00.
27 Matt - You Rock!
28. Thank you for your honesty and integrity for repairing
my bumper. You were wonderful.
29. You are amazing! Keep up the good job!
30. Chris Couch & Personnel are the best.
31. This was such a great experience.
32. A great place to take a car to have tender loving care.
33. I don't know how you could improve on perfection.
34. Keep up the good work!
35. Take personal checks.
36. Listed oil change was $40.00 but invoice was $53.00.
37. Matt is a big help and asset to your company.
38. Matt excels in his customer service skills.
39. Fix it right the first time.
40. Great Job!
41. You guys are Awesome!
42. Estimates should agree with final cost!!,
You need a computer (unreadable)
43. Keep it up!
44. Wonderful place - liked the waiting area & friendly
service - will be back & recommend to others.
45. I love that you teach me about my car so I understand
whats being done!
46. Your staff is the best!!!
47. Thanks Matt !
48. A free massage would be nice.
49. Your customer service was #1.
50. Everything is A-OK.
51. 50 minutes for an oil change - OK but not great.
52. Very nice operation!
53. Convenient, Fast, Friendly and Trustworthy. What
more could you ask for in a car service company?
Thanks Matt!
54. Very nice people
55. Keep On Trucking!
56. Thanks again for such great service!
57. The service provided is excellent. Nothing needs to
change. Thank you! Well done.
58. Great Job as Usual! Thanks Matt!
59. Happy Holidays.
60. Just wanted to say thank you for washing my car as
well.
61. The character and professionalism showed is very
customer focused and builds loyalty. Thanks Chris and
Matt.
62. Nothing I can think of at this time.
63. Warmer waiting room.